REGULATIONS FOR THE PROVISION OF ELECTRONIC SERVICES AT TUTLO.COM AND TUTLO.PL

(regulations for contracts entered into from 28.10.2025).

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I.Definitions

Whenever the following capitalized phrases are used in the following section of the Terms and Conditions, they shall be understood in the meaning given, unless the context of their use clearly indicates otherwise:

II. General Provisions

A. This document (the "Terms and Conditions") sets forth (i) the terms and conditions for the use of the Service by User and Business User, including the rights and obligations of Operator, Users, and Business Users related to the provision of electronic services on the Service, and (ii) the rules for Registration and use of the Account.

B. The terms of these Terms and Conditions shall apply to the extent not expressly provided otherwise in the Agreement.

C. Tutlo enables the sale of its Services:

1. natural persons not engaged in business activity - having a permanent place of residence or usual place of stay in the territory of the Republic of Poland,
2. Entrepreneurs - i.e., legal entities, organizational units without legal personality and individuals conducting business without territorial restrictions.

D. The Operator may designate the partners with the help of which it provides the Services, e.g. Internet payment operators used by the User. The terms and conditions of these Regulations shall apply to the extent not expressly regulated otherwise in agreements concluded between the User and the Operator's partners. Detailed rules for the use of services provided by Internet payment operators are set forth in separate regulations.

E. All written or electronic correspondence should be addressed to the following contact information of the Operator:
(1) tel. (22) 247 20 45; (2) e-mail: kontakt@tutlo.pl;(3) mailing address: Tutlo sp. z o.o., 42 Nowogrodzka St., premises 501, 00-695 Warsaw.

III. Electronic Services

A. The Operator provides the following Electronic Services to Users free of charge through the Website and Application:

1. Account,
2. Enabling Users to conclude Contracts under the terms of the Regulations,
3. Educational Materials,
4. Enabling you to view content posted within the Service,
5. Enabling contact with the Operator based on available forms and chat.

B. The Operator provides the following Electronic Services through the Website and Application for a fee, among others:

1. Course under the concluded Agreement;
2. HR Panel for Business Users - which allows the Business User to monitor the progress of the execution of the concluded agreement regarding the number of remaining hours of lessons under the agreement, lessons performed by each User;
3. Tutlo Booking
4. Tutlo Club.

C. The contract for the provision of services by electronic means for free services is concluded at the time of creating an Account on the Website.

D. The User has the right to terminate the contract for the provision of free services, at any time by deleting his/her Account by himself/herself. The User has the right to withdraw from the contract according to the rules indicated in sec. XX of the Regulations.

E. The Agreement for the provision of services by electronic means in the scope of paid services is concluded at the moment of receipt of the confirmation of the conclusion of the Agreement in accordance with Section. VII.F of the Regulations. The rules for termination of the Agreement and withdrawal from the Agreement are specified in the Agreement and in the Regulations in pt. XX of the Regulations.

‍IV. Registration on the Website and Application

A. In order to start using the Services, you must create an account on the Website or Application. Registration is free of charge.

B. Proper Registration consists of the User creating an Account using his/her Facebook.com profile, Google, Apple ID or by providing an email address, phone number, name (login) and password.

C. An Account may be created only by adults. The creation of an Account for a minor is possible if he/she has the consent of his/her legal guardian to conclude the Agreement.

D. The User, when creating an Account on the Website and Application, provides data that should be complete, factually correct and not violate any rights of third parties.

E. Use of the Website is possible only after the User registers (creates an Account). In order to register, it is necessary:

1. correct completion of the registration form - the scope of the required data is evident from the fields appearing in the registration form;
2. reading and accepting the Terms and Conditions (e.g., checking the appropriate box);
3. completion of the prescribed verification procedure (e.g., verification of the phone number using an individual code sent to the designated phone number).

F. The User is obliged to monitor the provided e-mail address on an ongoing basis and, if it changes, to update this information in his Account immediately.

G. The e-mail address is associated with the Account, is a necessary form of identification of the User to the Operator and will be used for all correspondence related to the provision of the Services.

H. Tutlo may refuse to create an Account if its name is already used within the Service or if it is illegal, violates the personal rights of third parties or the provisions of these Terms and Conditions.

I. You are responsible for maintaining the confidentiality of your password and not sharing it with others.

J. A User may have only one Account on the Service.

V. Technical requirements

A. In order to use the Service and its functionality, it is necessary:

1. (a) a computer with Windows 10 or later, or macOS 11 Big Sur or later, equipped with a webcam, speaker and microphone, and any Google Chrome web browser in the current major version or Mozilla Firefox in the current major version, with WebRTC, JavaScript and Cookies enabled; minimum screen resolution of 1366 × 768 pixels, dual-core processor of 2.5 GHz or faster, no less than 4 GB RAM,
2. (b) a mobile device running Android version 8.0 or later or iOS version 14.3 or later, with a built-in camera, speaker and microphone and the official Tutlo mobile app downloaded from Google Play or the App Store installed,
3. (2) Internet access with minimum download speeds of 2 Mbps (download) and upload speeds of 1.5 Mbps (upload),
4. (3) having an active Account on the Service.

B. The cost of Internet access shall be borne by the User, including when using the Internet via a cell phone. Users using the Services via cell phone should familiarize themselves with the transfer (Internet connection) rates applied by telecommunications operators.

C. The use of the Website, except for browsing the Content placed therein, is possible after Registration. The procedure for Registration and Account activation is described in sec. 4 of the Regulations.

VI. Use of Educational Materials

A. Access to Educational Materials is possible only after the User registers and logs in to the Service.

B. Educational Materials are available on the Website for a certain period of time as indicated by the Operator.

C. Educational Materials are not part of the Course.

VII. Terms and conditions of concluding the Agreement

A. The Service provides an online platform for language learning where Users can use paid Lesson Packages in accordance with Tutlo's current offerings.
Detailed descriptions of Lesson Packages and Courses are available each time on the Service or are individually agreed upon between the Operator and the User.
The Operator provides Users with offers of different types of Lesson Packages that the User can use for Courses currently available on the Service.

B. The User's use of the Courses on the Website is subject to a fee in accordance with the Operator's current offer.

C. The use of the Course is subject to the conclusion of the Agreement between Tutlo and the User in accordance with the Lesson Package selected by the User based on the current offer of the Operator.

D. The conclusion of the Agreement may take place, depending on the sales channel used by Tutlo, as follows:

1. Option 1: The Customer (or his legal guardian) enters into the Agreement in writing with the Operator at an in-person meeting at the business premises.
   Once the Customer or his legal guardian has paid for the Course on the agreed date or immediately, and after prior registration on the Website,
   the Operator credits the User's Account with the specified number of minutes entitling the User to use the Course.
2. Option 2: The Customer (or his legal guardian) enters into the Contract at a distance as part of an organized distance contracting system,
   without the simultaneous physical presence of the parties, with the exclusive use of one or more means of remote communication up to and including the conclusion of the contract.
   Upon acceptance of the package by the Customer (his/her legal guardian), payment of the Course by the Purchaser (or his/her legal guardian), as well as prior Registration on the Website,
   the Operator credits the User's Account with a certain number of minutes entitling to use the Course.
   The above method also applies to extending the validity of the Course (purchasing additional hours of lessons within a given Course package).

E. The contract concluded at the business premises is concluded upon signature by Tutlo and the Customer.

F. A Contract concluded at a distance, without the simultaneous physical presence of the parties and with the use of means of remote communication, is concluded when the Customer receives a confirmation of the conclusion of the Contract sent by Tutlo to the Customer's e-mail address. In order to conclude the Contract, the Customer must accept the content of the Contract and its attachments, including the content of these Terms and Conditions. These documents, prior to the conclusion of the Agreement, are sent to the e-mail address provided by the Customer in the form of attachments and made available to the Customer with the possibility of saving and printing after entering the activation link. Acceptance of the Agreement together with the attachments constituting its integral part is made by clicking on the button
"I conclude the Agreement with the obligation to pay" (or other analogous button) located in the activation link sent to the Client's e-mail address. The Contract is concluded upon receipt by the Customer of a confirmation of the conclusion of the Contract sent by Tutlo to the e-mail address indicated in the Contract.

G. The Account will be recharged with the pool of minutes specified in the Agreement immediately after its conclusion, according to the selected Lesson Package.

H. Within your Account on the Service, you may keep track of the terms of use of the Courses, the number of remaining lesson minutes under a particular Lesson Package, and the expiration date of the Lesson Package.

I. Within the purchased Lesson Package, the User has the right to conduct any lesson with any Polish Lecturer, English Expert or Native Speaker available on the Service in accordance with the concluded Agreement.

VIII. Rules for the use of Individual Lessons

A. In order to use the Course, the User shall select a Lecturer from the list of available Lecturers on the Service at the time of using the Course, unless the User has access to Tutlo Booking.

B. The Operator, after Registration and after logging into the Service, allows the User to review the profile of each Lecturer in order to match the Lecturer to his/her preferences and to conduct lessons in the Course.

C. The User agrees to make the audio and video available on his/her data communication device on the Service for the purpose of taking lessons in the Course with a Polish Lecturer, English Expert or Native Speaker of his/her choice.

D. The User may use the Lesson Package on the days and times detailed in the Agreement.

IX. Tutlo Booking

If it follows from the concluded Agreement, the User is entitled to book Individual Lessons under the terms of the Regulations.

A. Booking Individual Lessons

(1) Lesson reservations are made by the User via the Account on the Site, from among the Lecturers who have an active lesson reservation option.

(2) Information about the time of booking lessons will be visible at the stage of booking.

(3) The user is entitled to book lessons:

1. for no more than 60 (sixty) minutes per day;
2. for a period of time that takes into account the lesson limit indicated in the Contract - applies to contracts with a limit;
3. 4 (four) weeks in advance.

(4) The prerequisites for booking lessons are that you have an active Lesson Package and that you have the option in the Contract to book Individual Lessons.

5. reservations are made by selecting an available date in the calendar of the selected Lecturer. Availability of dates is updated on a regular basis.

(6) The reservation is considered to have been made if the User's Account shows information about the lesson reservation.

(7) After booking a lesson, the number of minutes corresponding to the duration of the booked lesson will be blocked within the available Lesson Package.

B. Late

User lateness

1. the Lecturer will wait for the User for 10 minutes from the scheduled starting time of the lesson.

(2) If the User is late, the lesson is not extended and ends no later than the time indicated in the reservation.

(3) If the User joined the lesson within 10 minutes of its scheduled start, the lesson is considered to have been held and the Lesson Package will be reduced by the lesson time.

Late Lecturer

(4) If a Lecturer is late, the time of his/her tardiness will be fully compensated by extending the current lesson by the time of tardiness, if the schedule of the User and the Lecturer allows it.

(5) If the lesson is held during the time remaining according to the reservation, the User will be charged minutes equal to the actual lesson time from the Lesson Package.

C. Cancellation of Individual Lessons by the User.

(1) You have the right to cancel a booked lesson free of charge, provided that you do so no less than 24 hours before its scheduled start.

(2) Cancellation of lessons must be made only through the reservation system available on the Site by clicking the appropriate option on the User's Account.

(3) In the case of cancellation of lessons with a 24-hour deadline, the User is not charged minutes from the Lesson Package.

(4) In the event of cancellation of a lesson less than 24 hours prior to its commencement or in the event of the User's no-show at the lesson, the lesson shall be deemed to have been held and the User shall be charged the minutes from the Lesson Package corresponding to the time of the reservation.

D. Cancellation of Individual Lessons by the Lecturer / Operator.

(1) The lecturer has the right to cancel the lesson for important fortuitous reasons, such as sudden health indisposition or serious technical problems that make it impossible to conduct the lesson.

(2) The User will be informed of the fact of cancellation of the lesson via email and/or notification on the Service.

(3) In case of cancellation of a lesson by the Lecturer, the minutes of the Lesson Package are not collected.

(4) The Operator will make every effort to offer the User a substitute lesson with another available Lecturer at the same or a similar time in case of cancellation of a lesson by a Lecturer. Taking advantage of this proposal is voluntary.

(5) The Operator reserves the right to cancel lessons for important technical or organizational reasons on his side, making it impossible to hold lessons. In this case, the rules set forth in Section IX.D.3 shall apply.

X. Rules for the use of Group Lessons

A. As part of your purchased Lesson Package, you are entitled to participate in a Group Lesson conducted by Tutlo in accordance with the schedule available on the Site and the concluded Agreement.

B. The schedule shall include the date of the lesson, topic, grade level and a description of the Lecturer conducting the Group Lesson.

C. The number of Users who may participate in a Group Lesson is limited.

D. The use of a Group Lesson is possible after the User has previously enrolled in the selected Group Lesson on the Service as spaces are available.

E. Details regarding the use of Group Lessons are set forth in separate terms and conditions, available on the Operator's website at www.tutlo.pl or www.tutlo.com.

XI. Payment under Contract‍.

A. Tutlo provides the User with various methods of payment for the Agreement.

B. Possible current methods of payment are specified on the Site and each time, including at the time of the Customer's expression of intent to be bound by the Agreement, which include:

1. one-time payment by electronic transfer or bank transfer to Tutlo's bank account indicated in the Agreement,
2. installment payment by electronic transfer or bank transfer to Tutlo's bank account indicated in the Agreement,
3. installment payment by payment card under the recurring payment system,
4. Installment payment using consumer credit.

C. Settlement of electronic payment and payment card transactions is carried out according to the User's choice through authorized payment services. Payment through authorized payment services requires following the guidelines of the operator of such service and reading the relevant rules and regulations of the payment service.

D. The use of the indicated payment services does not require the Customer to pay additional fees.

E. In the event that Tutlo does not receive payment from a Customer who has chosen to pay in advance, or in the event that Tutlo does not receive the first installment if the Customer has chosen an installment method of payment, the CS Department may contact the Customer to remind the Customer of the payment, including by sending an email.

F. In the event of withdrawal from or termination of the Contract, the monies due from the Contract transferred by the Customer will be returned using the same payment method that the Customer selected during the process of concluding the Contract.

XII. Rights and obligations of the User

A. The user shall:

1. Use of the Website in a manner that does not interfere with its operation;
2. use of the Site in a manner consistent with the provisions of Polish law and the provisions of the Regulations;
3. not to attempt to break the security features of the Website Services;
4. not to modify or interfere in any way with the source code of the Service's software;
5. Not to interfere with the databases accessible through the Service;
6. not to modify for any purpose the Services of the Website, trademarks, descriptions and other data and objects of intellectual property rights contained on the Website;
7. not to provide or transmit prohibited content on the Service, especially during lessons, such as: pornographic content, nudity, transparent clothing, lewd or provocative poses, close-ups of intimate parts of the body, content promoting violence, inciting hatred, insulting or violating the right to privacy; User's comments, opinions, evaluations and messages must not contain vulgar, offensive, hate speech, illegal or inconsistent with generally accepted social norms;
8. Use of the Services offered by the Operator in a manner that is not disruptive to other Users, Polish Lectors, English Expert, Native Speakers, and Tutlo, with respect for their personal property and all their rights;
9. not to undertake any actions aimed at bypassing security, or disrupting the stability and functionality of the authorized servers or software of the Service;
10. use of any Content posted within the Service only for your own personal use; use of Content for other purposes is permitted only with the express permission of the authorized person;
11. not to post Content or statements having the nature of advertising or of a commercial nature, violating good morals or the good image of Tutlo or the Service;
12. to provide only Content that the User is authorized to post on the Service;
13. To participate in lessons in a manner consistent with good manners.

B. The user has the right to:

1. uninterrupted access to the Service, subject to the provisions of the Terms and Conditions;
2. participate in Individual Lessons with the same Lecturer for a maximum of 160 minutes per day; once the limit is exceeded, the lesson will be disconnected, subject to the provisions under the Agreement;
3. to evaluate the lesson, the Lecturer after the lesson and the materials in the manner provided by the Operator;
4. withdraw from the concluded Agreement within 14 days from the date of its conclusion, subject to the provisions of the Regulations or the Agreement;
5. Termination of the Agreement under the terms of the Agreement;
6. deletion of the Account on the Website.

C. The user is not entitled to:

1. recording or publishing individual lessons or conversations held as part of the provision of the Service and the use of the Course without the prior consent of the Operator;
2. use the personal data of Polish Lecturers, English Expert and Native Speakers for any purpose other than those specified in the Terms and Conditions;
3. copy and use the Content other than for the purpose of using the Services.

D. In the event that Tutlo becomes reasonably aware of a User's violation of the obligations set forth in Section XII.A.1-13 of the Terms and Conditions, Tutlo shall notify the User of the detected violation and its nature using the email address indicated in the Agreement and request the User to immediately cease the violation.

E. If the User fails to comply with the notice received from Tutlo within 24 hours, the Operator will be entitled to block access to the Account for a period of 24 hours. The User will receive notification of the blocking at the email address indicated in the Agreement. During the blocking, it will not be possible to use the Course and Educational Materials. The Agreement does not extend for the duration of the Account blockade.

F. Tutlo stipulates that in the case of justified violations of the obligations indicated in sections XII.A.4-13 of the Regulations, the Operator may immediately block access to the Account for a period of 24 hours without prior notice to the User. Notification of the blocking will be sent to the User's e-mail address.

G. After blocking the Account, the Operator will notify the User about the reasons for the blocking and the possibility of filing a claim.

H. In the event of three violations of the obligations indicated in Section XII.A.1-13 despite Tutlo's previous actions, the Operator shall call on the User to comply with the obligations, indicating the violations found and informing that another violation will entitle Tutlo to terminate the Agreement.

I. The User shall have the right to direct against Tutlo any claims (including complaints) provided by law in connection with the above measures, including the assertion of claims for damages.

XIII. Rights and obligations of the Operator

A. The operator shall:

1. to provide access to the Website and Application for the use of the Services at the time indicated in the Terms of Service, unless there are reasons described in the Terms of Service;
2. Promptly repair defects in the provision of the Services reported by the User;
3. selecting Polish Lecturers, English Expert and Native Speakers conducting lessons under the Service with due diligence.

B. The operator has the right to:

1. temporary, short-term - no more than 6 hours per month - cessation of maintenance of the Service and the Application due to maintenance activities, modifications to the Service or the Application, or force majeure;
2. sending to the User's e-mail address technical messages related to the functioning of the Service, implementation of the Service and new functionalities in the Service;
3. to block the Account of Users whose actions or omissions violate the provisions of generally applicable law or the Regulations.

C. Account Lockout:

1. The Operator is entitled to block the Account, during which the User will not be able to use the Service, each time for a period not exceeding 24 hours.
2. The Operator shall be entitled to block the Account under the terms of Section XII of the Terms and Conditions.
3. The User will receive information about the blocking of the Account and the reason for it by e-mail to the address indicated in the Agreement.
4. Locking of the Account does not extend the term of the Agreement by the lock period.

XIV. Operator's Liability

A. The Operator shall not be responsible for the results related to the learning of English through the use of the Services via the Website, resulting from the lack or low involvement of the User.

B. The Operator shall not be liable for technical problems or technical limitations in the User's computer or mobile equipment that prevent the User from using the Website or the Services, unless they are due to the fault of the Operator or mandatory provisions of law.

C. The Operator shall not be liable for infringement of the rights of third parties and causing damage to third parties as a result of or in connection with the activities carried out by the User, especially in the case of infringement by the User of copyright or other intellectual property rights vested in third parties, unless such liability arises from the fault of the Operator or from mandatory provisions of law.

D. The Operator shall exercise due diligence resulting from the professional nature of its business in the selection of Polish Lecturers, English Expert and Native Speakers. In particular, the Operator performs a preliminary verification of these persons, consisting of checking the knowledge, skills and certificates held by the Lecturer.

E. The Operator shall not be liable for interruptions in the functioning of the Website and interruptions in the provision of Services occurring due to force majeure, understood as an event which could not have been foreseen and whose consequences could not have been prevented. In the event of force majeure, the Operator shall immediately inform the User about the interruption of Services and the reason for it.

XV. Intellectual property

A. The Operator shall own all economic copyrights to all works on the Service, including but not limited to Educational Materials and Courses.

B. Any copying, distribution or other use of the Content contained in the Service without the prior written consent of the Operator is prohibited.

C. You are not entitled to use the Content in a commercial manner, including, but not limited to, selling, reselling, transferring, copying, distributing or promoting the Content in any way. The User is also not entitled to use the Content in a manner that requires obtaining a public use license. You are entitled to use the Content and the Service solely for your own personal use.

XVI. Procedure for reporting unlawful Content

A. The User is solely responsible for the nature, correctness, completeness, accuracy, and usefulness and content of the Content posted by the User and participation in the lessons. The Operator is not responsible for the Content, subject to Article 14 of the Law on Provision of Electronic Services. Posted Content does not express the views of Tutlo and should not be equated with its activities.

B. If the User becomes aware of the fact that Content violating the Terms of Service has been posted on the Service, he/she should report it by contacting the Operator at the following e-mail address:
kontakt@tutlo.pl.

C. It is forbidden to post unlawful Content or Content with which unlawful activity is associated on the Service, in particular Content that constitutes:

1. works within the meaning of the Law on Copyright and Related Rights or objects of related rights, as well as objects of industrial property rights within the meaning of the Law - Industrial Property Law (e.g. trademark), in case the User making them available through the Service is not authorized to use them in a way that allows them to be posted on the Service;
2. Violation of personal rights of natural persons or legal entities in the meaning of the Act - Civil Code (e.g., providing false information about a natural person or legal entity, posting the image of a third party without its consent);
3. Violation of applicable laws, including public incitement to hatred on the basis of national, ethnic, racial, religious differences or on the basis of irreligiousness, the commission of a crime or a misdemeanor, as well as insulting religious feelings within the meaning of the Act - the Criminal Code;
4. Violation of other third-party rights.

D. Unless otherwise expressly provided, you shall not be entitled to any compensation for posting Content on the Service.

E. The Operator reserves the right to remove Content that it deems unlawful. The Operator does not conduct prior or ongoing monitoring of posted Content, but may block or remove Content upon receipt of information from third parties.

F. In the event that, as a result of the posting of a given Content by the User within the Service, the rights of third parties or the provisions of the applicable law are violated, or the User causes damage to a third party, the User shall be obliged to cover the damage incurred by Tutlo in connection with such violation.

XVII. Protection of personal data

A. Users' data - to the extent that they constitute personal data as defined by law - shall be processed by the Operator as data controller.

B. The processing of Users' personal data shall be carried out in accordance with applicable laws, in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), as well as with these Regulations, Privacy Policy and Cookie Policy.

C. Provision of personal data by the User is voluntary, but necessary in order to set up an Account, use the Services and conclude and perform the Agreement.

D. Detailed information on data protection can be found on the Operator's website at:https://tutlo.com/pl/ochrona-danych-osobowych/.

XVIII. Complaints

A. The User is entitled to file a complaint related to the provision of the Service by the Operator. A complaint may be filed:

1. in writing to the address: Tutlo Spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, Nowogrodzka 42 lok. 501, 00-695 Warsaw,
2. by email to kontakt@tutlo.pl,
3. in any other way that allows the Operator to review the contents of the complaint.

B. The complaint notification should include the User's data and a description of the reported objections.

C. The Operator, no later than within 14 days from the date of receipt of the complaint, shall respond to the complaint and inform the User of further proceedings. In the event that the complaint is justified, the Operator will inform the User of the proposed course of action. If the Operator finds it necessary to supplement the complaint, the Operator will immediately contact the User.

D. If the complaint is not accepted, the User may turn to the municipal or district consumer ombudsman. Free information is provided by phone, e-mail or directly at the ombudsman's office. The address and telephone number of the relevant ombudsman can be found on the website of the relevant county or city office, as well as on the website of the Office of Competition and Consumer Protection.

XIX. Extrajudicial means of dispute resolution

A. The use of out-of-court means of dealing with complaints and claims is voluntary. The following provisions are for informational purposes and do not constitute an obligation of the Operator to use out-of-court means of dispute resolution.

B. The consumer has the right to use out-of-court ways of processing complaints and pursuing claims. Detailed information on the possibility to use out-of-court ways of handling complaints and pursuing claims, as well as the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at the following addresses:https://uokik.gov.pl/stale-sady-polubowneoraz

1. https://polubowne.uokik.gov.pl/rejestr,5,pl.html.

XX. Withdrawal and termination of the Agreement

A. The Customer may withdraw from the Agreement by submitting to the Operator a statement of withdrawal from the Agreement within 14 days from the date of its conclusion. The User may send the statement of withdrawal from the Agreement in documentary form.

B. The Customer may submit a statement of withdrawal from the Agreement in any form, e.g.:The statement of withdrawal must be submitted within 14 days from the date of conclusion of the Agreement.

1. by sending them in documentary form to the e-mail address: kontakt@tutlo.pl,
2. by sending them to the Operator's address: 42 Nowogrodzka Street 501, 00-695 Warsaw,
3. in any other way that allows the Operator to learn the content of the withdrawal statement.

C. The customer may use the model withdrawal statement form located on the Website.

D. The template for withdrawal from the Agreement is attached as Appendix No. 1 to the Terms and Conditions. Use of the template is not necessary for proper withdrawal from the Agreement.

E. The Customer shall have the right to terminate the Agreement under the terms and conditions indicated in the Agreement. The User shall submit statements of termination of the Agreement to the Operator in any form, such as:

1. by sending them in documentary form to the e-mail address: kontakt@tutlo.pl,
2. by sending them to the Operator's address: 42 Nowogrodzka Street 501, 00-695 Warsaw,
3. in any other way that allows the Operator to learn the contents of the statement.

F. The Operator in any Agreement may establish the minimum duration of the obligations under the Agreement within the meaning of Article 12(1)(17) of the Consumer Rights Act, of which it shall inform the User in the content of the Agreement made available for review prior to its conclusion.

G. The Agreement may not be terminated prior to the expiration of the User's minimum commitment time referred to in the Agreement. The minimum commitment time referred to in the preceding sentence shall not apply in the event that the provisions of generally applicable law provide otherwise, in particular Article 746 of the Civil Code.

H. The important reasons referred to in Article 746 § 3 of the Civil Code shall be understood to mean, in particular, the User's long-term illness or loss of work or source of livelihood.

XXI. Provisions for Business Users

A. This section of the Terms and Conditions applies only to Business Users and Users who use the Service based on an agreement with a Business User.

B. Use of the Services shall be governed by the executed Agreement between Tutlo and the Business User, except that the provisions of these Terms and Conditions shall apply to matters not covered by the Agreement.

C. The following sections of the Terms and Conditions shall not apply to contracts concluded with a Business User: VII, X, XV, XVI, XVII, XX and Appendix No. 1.

D. Registration of a Business User or a User using the Service based on an agreement concluded with a Business User shall be performed by the Operator in accordance with the data and information obtained from the Business User, unless the concluded agreement provides otherwise.

XXII. Final Provisions

A. These Regulations shall be effective indefinitely from October 28, 2025.

B. Information on changes to the Terms and Conditions will be communicated via email correspondence or by providing clear and explicit information on the Service pages, in either case at least 14 days in advance.

C. The Operator reserves the right to amend these Terms and Conditions for valid reasons indicated below:

1. change of company, legal form, identification numbers, address or contact information;
2. editorial changes;
3. if an amendment to the Regulations is necessary due to a change in the provisions of generally applicable law - respectively, to that necessary extent;
4. implementation of an obligation arising from a final court decision or a decision of administrative authorities;
5. Necessary changes resulting from the safety of Users, including those aimed at preventing the use of the Website in violation of the law or these Regulations;
6. making significant changes in the functioning of the Service, including those related to technical or technological progress, including changes in the Operator's systems.

D. The Operator reserves the right to make changes in the operation of the Service, including the Services, which are not necessary to comply with the Agreement and do not lead to its modification, when it results from:

1. improve or change the existing functionality, improve the operation of the Site and/or Services, in particular by changing the layout, layout, modifying the content of lessons, exercises and removing selected elements;
2. editorial changes related to the need to correct or remove errors;
3. Algorithmic changes affecting User behavior and engagement;
4. security improvements that do not affect compliance with the Agreement, including in particular so-called exploit and bug patching.

E. The Operator shall inform the Users via email, message displayed within the Service or push notification of the changes made, as referred to in Section XXII.2 of the Terms of Service. If a change to the Service or Services materially and adversely affects access to the Service or Services, the User shall have the rights provided by generally applicable laws.

F. A User who does not accept the changes made in the Regulations with respect to free services, shall have the right to terminate the Agreement within 14 days from the date of receipt of information about the change in the Regulations.

G. Paid services active prior to the effective date of the new Regulations shall be subject to the provisions of the Regulations as they existed before.

H. The Terms and Conditions and the Agreements shall be governed by Polish law.

I. In matters not regulated in the Regulations, the provisions of the Act on the provision of services by electronic means, the Civil Code and other mandatory provisions of law shall apply.

REGULATIONS FOR THE PROVISION OF ELECTRONIC SERVICES ON THE TUTLO.COM AND TUTLO.PL WEBSITES (Regulations for contracts concluded from October 28, 2025) 

I. Definitions 

Whenever the following capitalized terms are used in the subsequent part of the Regulations, they should be understood as having the meaning given below, unless the context of their use clearly indicates otherwise: 

● Application: Software (mobile application) made available to the User by the Operator, intended for installation on a mobile device owned by the User and allowing, in particular, the use of Services and Content without the need to launch a web browser. 

● CS: The Customer Success department, which provides Users with information and technical support related to the Agreement, Service, Application, and Regulations, on business days, during hours indicated in the Service under the "Contact" tab, via the telephone numbers and email address indicated there, via chat, and the contact form in the Service. Cost of connection to CS – fee as for a standard connection – according to the price list of the relevant operator. 

● Dedicated Website: Websites selected by Tutlo for the purpose of promoting the Services provided or intended for concluding an Agreement with Tutlo. ● English Expert: A person conducting lessons as part of Courses or Educational Materials for Users via the Service, who speaks English fluently. English is usually their second language. An English Expert does not communicate in Polish. ● Password: Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere. 

● Client or Purchaser: Means a natural person who has concluded an Agreement regarding paid services. The provisions of the Regulations concerning the Client also apply to a natural person concluding an Agreement directly related to their business activity, when the content of that Agreement indicates that it does not have a professional character for that person, arising in particular from the subject of their business activity, made available on the basis of the provisions on the Central Registration and Information on Business (CEIDG). 

● Consumer: A natural person performing a legal act with the entrepreneur (Tutlo) not directly related to their business or professional activity. 

● Account (User Account): A free service provided electronically constituting an individual account of the User or Business User, available after Registration, necessary to use the Services available within the Service. Access to the Account is possible using a Login and Password.

● Course: An English language course offered by Tutlo on a specific subject, conducted online in the form of individual meetings with a teacher carried out in the Service, as well as materials for self-study by the User. The current offer of Courses is available in the Service and on Dedicated Websites. Courses are available at levels: beginner, intermediate, and advanced. The choice of the type of Course to be used within the Lesson Package belongs to the User. 

● Individual Lesson: An English language lesson conducted online in the Service one-on-one with a Lecturer. 

● Group Lesson: A lesson conducted by a Lecturer for a limited group of Users on a subject and advancement level determined by Tutlo, in accordance with the schedule available in the Service. 

● Lecturer: Collectively : Polish Lecturer, English Expert, and Native Speaker. ● Polish Lecturer: A person who conducts lessons as part of Courses or Educational Materials for Users via the Service. A Polish Lecturer speaks Polish fluently; English is usually their second language. 

● Educational Materials: Didactic materials other than Courses, made available to Users free of charge online in the Service by the Operator, including using image (video) and sound (audio). 

● Native Speaker: A person originating from a country where English is an official language and who speaks this language as a native tongue. A Native Speaker does not communicate in Polish. A Native Speaker conducts lessons as part of Courses or Educational Materials for Users via the Service. 

● Operator or Tutlo: Tutlo Limited Liability Company (LLC) with its registered office in Warsaw, address: ul. Nowogrodzka 42 lok. 501, 00-695 Warsaw, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XII Commercial Division of the KRS under number 0001021377, REGON: 524550960, NIP: 7011130879, share capital: PLN 6,012,000.00, tel: +48 22 247 20 45, e-mail: kontakt@tutlo.pl. 

● Lesson Package: A paid variant of Course utilization selected by the User before concluding the Agreement, specifying the number of lessons and the period of their utilization by the User. 

● Registration: A one-time action consisting of setting up an Account by the User or the Operator at the express request of the User, performed using a profile on Facebook.com or Google, or by providing an email address, telephone number, first and last name (login), and password. 

● Regulations: These Regulations for the provision of services by electronic means. ● Service: The internet portal operating at www.tutlo.com (pl.tutlo.com) and www.tutlo.pl together with subdomains, run by the Operator. Reference to the Service also implies the functionalities of the Application. 

● Content: All types of text, graphic, audio, and video data, information not protected by copyright, as well as comments, opinions, and ratings posted by the User or Lecturer in the Service. 

● Tutlo Booking: Functionality of the Service enabling the reservation of lessons in the Service. 

● Tutlo Club: Functionality of the Service, consisting of a series of events in which Users in groups, under the leadership of a lecturer, discuss selected topics. Detailed rules of use are specified in the regulations.

● Agreement: Means an agreement for the paid provision of the Course concluded between the Operator and the User or Business User, for the time specified in the selected Lesson Package, concluded on the principles specified in the Regulations. 

● Services: Courses , Educational Materials, and other functionalities available in the Service. 

● User: A natural person having full legal capacity, using the Operator's Services in the Service. Users under 18 years of age must have the consent of a legal guardian. ● Business User: A natural person, legal person, or organizational unit having legal capacity, conducting business or professional activity and using the Services in connection with that activity. 

II. General Provisions 

A. This document ("Regulations") defines (i) the conditions for using the Service by the User and Business User, including the rights and obligations of the Operator, Users, and Business Users related to the provision of electronic services within the Service, and (ii) the rules for Registration and use of the Account. B. The conditions of these Regulations apply to the extent not explicitly regulated differently in the Agreement. C. Tutlo enables the sale of its Services to: 1. Natural persons not conducting business activity – having a permanent place of residence or habitual residence in the territory of the Republic of Poland, 2. Entrepreneurs – i.e., legal persons, organizational units not having legal personality, and natural persons conducting business activity without territorial limitations. D. The Operator may indicate partners with whose help it provides Services, e.g., online payment operators whose services the User utilizes. The conditions of these Regulations apply to the extent not explicitly regulated differently in agreements concluded between the User and the Operator's partners. Detailed rules for using services provided by online payment operators are specified in separate regulations. E. All written or electronic correspondence should be directed to the following contact details of the Operator: (1) tel. (22) 247 20 45; (2) e-mail: kontakt@tutlo.pl; (3) correspondence address: Tutlo sp. z o.o., ul. Nowogrodzka 42 lok. 501, 00-695 Warsaw. 

III. Electronic Services 

A. The Operator provides the following Electronic Services free of charge to Users via the Service and Application: 1. Account, 2. Enabling Users to conclude Agreements on the principles specified in the Regulations, 3. Educational Materials, 4. Enabling viewing of content posted within the Service, 5. Enabling contact with the Operator based on available forms and chat. B. The Operator provides paid Electronic Services via the Service and Application, including: 1. Course based on the concluded Agreement; 2. HR Panel for Business Users – enabling the Business User to monitor progress regarding the execution of the concluded agreement concerning the number of remaining lesson hours within the agreement, lessons performed divided by each User; 3. Tutlo Booking; 4. Tutlo Club. C. The Agreement for the provision of electronic services in the scope of free services is concluded at the moment of creating an Account in the Service. D. The User has the right to terminate the agreement for the provision of free services at any time by independently deleting their Account. The User has the right to withdraw from the agreement on the principles indicated in point XX of the Regulations. E. The Agreement for the provision of electronic services in the scope of paid services is concluded at the moment of receiving confirmation of the

conclusion of the Agreement in accordance with point VII.F of the Regulations. The rules for termination of the Agreement and withdrawal from the Agreement are specified in the Agreement and the Regulations in point XX of the Regulations. 

IV. Registration in the Service and Application 

A. To start using the Services, an account must be created in the Service or Application. Registration is free. B. Correct Registration consists of setting up an Account by the User using their profile on Facebook.com, Google, Apple ID, or by providing an email address, telephone number, first and last name (login), and password. C. An Account may be created exclusively by adults. Creating an Account for a minor is possible if they have the consent of a legal guardian to conclude the Agreement. D. When setting up an Account in the Service and Application, the User provides data that should be complete, consistent with the facts, and not violate any rights of third parties. E. Using the Service is possible only after the User has registered (set up an Account). To register, it is necessary to: 1. Correctly fill out the registration form – the scope of required data results from the fields appearing in the registration form; 2. Read and accept the Regulations (e.g., checking the appropriate checkbox); 3. Complete the provided verification procedure (e.g., verification of the telephone number using an individual code sent to the indicated telephone number). F. The User is obliged to monitor the provided email address on an ongoing basis, and in the event of its change, to immediately update this information in their Account. G. The email address is linked to the Account, constitutes a necessary form of User identification to the Operator, and will be used for all correspondence related to the provision of Services. H. Tutlo may refuse to create an Account if its name is already used within the Service or if it is contrary to the law, violates the personal rights of third parties, or the provisions of these Regulations. I. The User is responsible for maintaining the confidentiality of their password and not sharing it with other persons. J. The User may have only one Account in the Service. 

V. Technical Requirements 

A. To use the Service and its functionalities, the following are necessary: a) A computer with Windows 10 or newer, or macOS 11 Big Sur or newer, equipped with a webcam, speaker, and microphone, and any web browser: Google Chrome in the current main version or Mozilla Firefox in the current main version, with WebRTC, JavaScript, and Cookies enabled; minimum screen resolution 1366 × 768 pixels, dual-core processor 2.5 GHz or faster, not less than 4 GB RAM, b) A mobile device with Android version 8.0 or newer or iOS version 14.3 or newer, with a built-in camera, speaker, and microphone, and the official Tutlo mobile application installed (downloaded from Google Play or App Store), (2) Access to the Internet with minimum speeds of 2 Mbps (download) and 1.5 Mbps (upload), (3) Possession of an active Account in the Service. B. Costs of Internet access are borne by the User, also in the case of using the Internet via a mobile phone. Users using Services via a mobile phone should familiarize themselves with data transfer rates applied by telecommunications operators. C. Using the Service, except for browsing Content placed therein, is possible after Registration. The Registration and Account activation procedure is described in point 4 of the Regulations. 

VI. Use of Educational Materials

A. Access to Educational Materials is possible only after Registration and logging in by the User to the Service. B. Educational Materials are available in the Service for a specific time indicated by the Operator. C. Educational Materials are not part of the Course. 

VII. Conditions for Concluding the Agreement 

A. The Service is an online platform for learning foreign languages, where Users can use paid Lesson Packages in line with the current Tutlo offer. Detailed descriptions of Lesson Packages and Courses are available in the Service each time or are agreed individually between the Operator and the User. The Operator makes available to Users offers of various types of Lesson Packages, which the User may use within the Courses currently available in the Service. B. Use of Courses in the Service by the User is paid in accordance with the Operator's current offer. C. A condition for using the Course is the conclusion of an Agreement between Tutlo and the User in accordance with the Lesson Package selected by the User based on the Operator's current offer. D. The conclusion of the Agreement may take place, depending on the sales channel used by Tutlo, in the following manner: * Option 1: The Client (or their legal guardian) concludes the Agreement in writing with the Operator during a personal meeting at the enterprise's premises. After the Course is paid for by the Client or their legal guardian within the agreed deadline or immediately, and after prior Registration in the Service, the Operator credits the User's Account with a specific number of minutes entitling them to use the Course. * Option 2: The Client (or their legal guardian) concludes the Agreement at a distance within an organized system for concluding distance contracts, without the simultaneous physical presence of the parties, exclusively using one or more means of distance communication up to and including the moment of concluding the contract. After acceptance of the package by the Client (their legal guardian), payment for the Course by the Purchaser (or their legal guardian), and after prior Registration in the Service, the Operator credits the User's Account with a specific number of minutes entitling them to use the Course. * The above method also applies to extending the validity of the Course (purchasing additional lesson hours within a given Course package). E. An Agreement concluded at the enterprise's premises is concluded at the moment of its signing by Tutlo and the Client. F. An Agreement concluded at a distance, without the simultaneous physical presence of the parties and using means of distance communication, is concluded at the moment the Client receives confirmation of the conclusion of the Agreement sent by Tutlo to the Client's email address. To conclude the Agreement, the Client must accept the content of the Agreement together with attachments, including the content of these Regulations. Before concluding the Agreement, these documents are sent to the email address provided by the Client in the form of attachments and made available to the Client with the possibility of saving and printing after accessing the activation link. Acceptance of the Agreement together with attachments constituting its integral part occurs by clicking the button "I conclude the Agreement with the obligation to pay" ( or another analogous one) located in the activation link sent to the Client's email address. The Agreement is concluded at the moment the Client receives confirmation of the conclusion of the Agreement sent by Tutlo to the email address indicated in the Agreement. G. The Account will be topped up with the pool of minutes specified in the Agreement immediately after its conclusion, according to the selected Lesson Package. H. Within their Account in the Service, the User can monitor on an ongoing basis the rules for using Courses, the number of remaining lesson minutes within a given Lesson Package, and the expiry date of the Lesson Package. I. Within the purchased Lesson Package, the User has

the right to conduct every lesson with any Polish Lecturer, English Expert, or Native Speaker available in the Service in accordance with the concluded Agreement. 

VIII. Rules for Using Individual Lessons 

A. To use the Course, the User should select a Lecturer from the list of Lecturers available in the Service at the time of using the Course, unless they have access to Tutlo Booking. B. After Registration and logging into the Service, the Operator enables the User to familiarize themselves with the profile of each Lecturer in order to match the Lecturer to their preferences and conduct lessons as part of the Course. C. The User consents to share audio and video on their ICT device in the Service for the purpose of holding a lesson as part of the Course with the selected Polish Lecturer, English Expert, or Native Speaker. D. The User may use the Lesson Package on days and times detailed in the Agreement. 

IX. Tutlo Booking 

If it results from the concluded Agreement, the User is entitled to reserve Individual Lessons on the principles specified in the Regulations. 

A. Reservation of Individual Lessons 

1. Lesson reservations are made by the User via their Account in the Service, from among Lecturers who have an active lesson reservation option. 

2. Information about the lesson reservation time will be visible at the stage of making the reservation. 

3. The User is entitled to make lesson reservations: 

○ for a time not longer than 60 (sixty) minutes per day; 

○ for a period of time taking into account the lesson limit indicated in the Agreement – applies to agreements with a limit; 

○ in advance for 4 (four) weeks ahead. 

4. The necessary conditions for reserving a lesson are possession of an active Lesson Package and possession of the option to reserve Individual Lessons in the Agreement. 

5. Reservations are made by selecting an available date in the calendar of the selected Lecturer. Date availability is updated on an ongoing basis. 

6. A reservation is considered made if information about the lesson reservation is visible on the User's Account. 

7. After reserving a lesson, the number of minutes corresponding to the duration of the reserved lesson will be blocked within the available Lesson Package. 

B. Late Arrival User Lateness 

1. The Lecturer will wait for the User for 10 minutes from the planned start time of the lesson. 

2. In the event of the User's lateness, the lesson is not extended and ends at the latest at the time indicated in the reservation.

3. If the User joins the lesson within 10 minutes of its planned start, the lesson is considered held, and the Lesson Package will be reduced by the duration of the lesson. Lecturer Lateness 

4. In the event of Lecturer lateness, the time of their lateness will be fully compensated by extending the current lesson by the time of lateness, provided the User's and Lecturer's schedules allow it. 

5. If the lesson takes place in the remaining time according to the reservation, minutes equal to the actual duration of the lesson will be deducted from the User's Lesson Package. 

C. Cancellation of Individual Lessons by the User 

1. The User has the right to cancel a reserved lesson free of charge, provided they do so no less than 24 hours before its planned start. 

2. Cancellation of a lesson must be made exclusively via the reservation system available in the Service by clicking the appropriate option on the User Account. 3. In the event of cancelling a lesson observing the 24-hour deadline, minutes are not deducted from the User's Lesson Package. 

4. If a lesson is canceled less than 24 hours before it starts, or if the User doesn't show up for the lesson, the lesson is considered to have taken place, and the minutes corresponding to the reservation time are deducted from the User's Lesson Package. 

D. Cancellation of Individual Lessons by the Lecturer / Operator 

1. The Lecturer has the right to cancel a lesson for valid random reasons, such as sudden health indisposition or serious technical problems preventing the lesson from being conducted. 

2. The User will be informed of the fact of lesson cancellation via email and/or notification in the Service. 

3. In the event of lesson cancellation by the Lecturer, minutes from the Lesson Package are not deducted. 

4. The Operator will make every effort to propose a substitute lesson with another available Lecturer at the same or similar time in the event of lesson cancellation by the Lecturer. Using this proposal is voluntary. 

5. The Operator reserves the right to cancel a lesson for valid technical or organizational reasons on its part preventing the lesson from taking place. In such a case, the rules specified in point IX.D.3 apply. 

X. Rules for Using Group Lessons 

A. Within the purchased Lesson Package, the User has the right to participate in a Group Lesson conducted by Tutlo in accordance with the schedule available in the Service and the concluded Agreement. B. The schedule contains the date of the lesson, topic, advancement level, and description of the Lecturer conducting the Group Lesson. C. The number of Users able to participate in a Group Lesson is limited. D. Using a Group Lesson is possible after the User has previously signed up for the selected Group Lesson in the Service, subject to

available places. E. Details regarding the use of Group Lessons are specified in separate regulations, available on the Operator's website at www.tutlo.pl or www.tutlo.com. 

XI. Payment Based on the Agreement 

A. Tutlo makes various payment methods available to the User under the Agreement. B. Possible current payment methods are specified in the Service and each time, also at the moment the Client expresses the will to be bound by the Agreement, which include: * one-time payment by electronic transfer or bank transfer to the Tutlo bank account indicated in the Agreement, * installment payment by electronic transfer or bank transfer to the Tutlo bank account indicated in the Agreement, * installment payment using a payment card within a recurring payment system, * installment payment using consumer credit. C. Settlements of transactions by electronic payments and payment card are carried out according to the User's choice via authorized payment services. Payment using authorized payment services requires following the guidelines of the operator of that service and familiarizing oneself with the relevant regulations of the payment service. D. Using the indicated payment services does not require the Client to incur additional fees. E. In the event Tutlo does not receive payment from a Client who chose payment in advance, or in the event Tutlo does not receive the first installment if the Client chose the installment payment method, the CS Department may contact the Client to remind them of the payment, including by sending an email. F. In the event of withdrawal from the Agreement or its termination, monetary funds due from the Agreement transferred by the Client will be returned using the same payment method that the Client chose during the process of concluding the Agreement. 

XII. Rights and Obligations of the User 

A. The User is obliged to: 1. Use the Service in a manner that does not disrupt its functioning; 2. Use the Service in a manner consistent with Polish law and the provisions of the Regulations; 3. Not attempt to breach the security of the Service's Services; 4. Not modify or interfere in any degree with the source code of the Service's software; 5. Not interfere with databases available through the Service; 6. Not modify for any purpose the Service's Services, trademarks, descriptions, and other data and intellectual property objects contained on the Service's website; 7. Not deliver or transmit content prohibited in the Service, in particular during lessons, such as: pornographic content, nudity, transparent clothing, lewd or provocative poses, close-ups of intimate body parts, content propagating violence, inciting hatred, offensive or violating the right to privacy; comments, opinions, ratings, and User messages may not contain vulgar, offensive content, hate speech, or content inconsistent with the law and generally accepted social norms; 8. Use Services offered by the Operator in a manner not burdensome for other Users, Polish Lecturers, English Experts, Native Speakers, and for Tutlo, respecting their personal rights and all rights due to them; 9. Not take any actions aimed at circumventing security measures or disrupting the stability and functionality of authorized servers or Service software; 10. Use all Content posted within the Service only for personal use; use of Content in another scope is permissible only on the basis of express consent granted by the authorized person; 11. Not post Content or statements having the character of advertising or of a commercial nature, violating good morals or the good image of Tutlo or the Service; 12. Deliver only Content which the User is entitled to place in the Service; 13. Participate in lessons in a manner consistent with good morals. B. The User has the right to: 1. Uninterrupted access to the

Service, subject to the provisions of the Regulations; 2. Participate in Individual Lessons with the same Lecturer for a time not longer than 160 minutes per day; after exceeding the limit, the lesson will be disconnected, subject to provisions resulting from the Agreement; 3. Evaluate the lesson and Lecturer after conducting the lesson, and materials in the manner made available by the Operator; 4. Withdraw from the concluded Agreement within 14 days from the date of its conclusion, subject to the provisions of the Regulations or Agreement; 5. Terminate the Agreement on conditions specified in the Agreement; 6. Delete the Account in the Service. C. The User is not entitled to: 1. Record or publish individual lessons or conversations held as part of the Service provision and use of the Course without the Operator's prior consent; 2. Use personal data of Polish Lecturers, English Experts, and Native Speakers for any purpose other than specified in the Regulations; 3. Copy and use Content in a manner other than for the purpose of using the Services. D. In the event Tutlo obtains justified information about a violation by the User of the obligations indicated in points XII.A.1–13 of the Regulations, Tutlo will notify the User of the detected violation and its type using the email address indicated in the Agreement and call for immediate cessation of the violation. E. In the event the User does not comply with the notification received from Tutlo within 24 hours, the Operator will be entitled to block access to the Account for a time of 24 hours. The User will receive a notification about the block to the email address indicated in the Agreement. During the block, it will not be possible to use the Course and Educational Materials. The Agreement is not extended by the duration of the Account block. F. Tutlo reserves that in the case of justified violations of obligations indicated in points XII.A.4–13 of the Regulations, the Operator may immediately block access to the Account for a time of 24 hours without prior notice to the User. Notification of the block will be sent to the User's email address. G. After blocking the Account, the Operator will notify the User of the reasons for the block and the possibility of submitting complaint claims. H. In the event of a threefold violation of obligations indicated in points XII.A.1–13 despite Tutlo's prior actions, the Operator will call on the User to observe obligations, indicating the found violations and informing that a subsequent violation will entitle Tutlo to terminate the Agreement. I. The User has the right to direct all claims against Tutlo (including complaints) provided for by law in connection with the application of the above measures, including pursuing claims for compensation for damage caused. 

XIII. Rights and Obligations of the Operator 

A. The Operator is obliged to: 1. Ensure access to the Service and Application for the purpose of using Services at the time indicated in the Regulations, unless reasons described in the Regulations occur; 2. Immediately repair faults in the provision of Services reported by the User; 3. Select Polish Lecturers, English Experts, and Native Speakers conducting lessons as part of the Service with due diligence. B. The Operator has the right to: 1. Temporarily, for a short time – not longer than 6 hours per month – cease maintaining the Service and Application due to maintenance activities, modifications to the Service or Application, or force majeure; 2. Send technical messages related to the functioning of the Service, implementation of the Service, and new functionalities in the Service to the User's email address; 3. Block the Account of Users whose actions or omissions violate provisions of generally applicable law or the Regulations. C. Account Block: 1. The Operator is entitled to block the Account, during which the User will not be able to use the Service, each time for a period not longer than 24 hours. 2. The Operator is entitled to block the Account on principles specified in point XII of the Regulations. 3. The User will receive information about

the Account block and its cause via email to the address indicated in the Agreement. 4. The Account block does not cause an extension of the duration of the Agreement by the period of the block. 

XIV. Operator's Liability 

A. The Operator bears no liability for effects related to learning English through using Services via the Service resulting from the User's lack of or low engagement. B. The Operator bears no liability for technical problems or technical limitations in the User's computer or mobile equipment which prevent them from using the Service or Services. 

unless they result from the Operator's fault or mandatory provisions of law. C. The Operator bears no liability for violation of third-party rights and causing damage to third parties as a result of or in connection with actions conducted by the User, in particular in the case of violation by the User of copyrights or other intellectual property rights belonging to third parties, unless this liability results from the Operator's fault or mandatory provisions of law. D. The Operator exercises due diligence resulting from the professional nature of its activity in selecting Polish Lecturers, English Experts, and Native Speakers. In particular, the Operator performs preliminary verification of these persons, consisting of checking knowledge, skills, and certificates held by the Lecturer. E. The Operator bears no liability for interruptions in the functioning of the Service and interruptions in the provision of Services occurring as a result of force majeure, understood as an event that could not be foreseen and whose effects could not be prevented. In the event of force majeure, the Operator is obliged to immediately inform the User of the interruption in the provision of Services and provide its cause. 

XV. Intellectual Property 

A. The Operator holds all economic copyrights to all works found in the Service, including, among others, Educational Materials and Courses. B. Any copying, distribution, and other use of Content contained in the Service without the Operator's prior written consent is prohibited. C. The User has no right to use Content commercially, including, among others, to sell, resell, transfer, copy, distribute, or promote them in any way. The User is also not entitled to use Content in a manner requiring obtaining a license for public use. The User is entitled to use Content and the Service exclusively for their own personal use. 

XVI. Procedure for Reporting Illegal Content 

A. The User bears sole liability for the character, correctness, completeness, accuracy, and usefulness and substantive content of Content posted by them and participation in lessons. The Operator bears no liability for Content, subject to Art. 14 of the Act on Providing Services by Electronic Means. Posted Content does not express Tutlo's views and should not be identified with its activity. B. In the event the User obtains information about the fact of Content violating the Regulations being posted in the Service, they should report this by contacting the Operator at the email address: kontakt@tutlo.pl. C. It is prohibited to post illegal Content or Content associated with illegal activity within the Service, and in particular Content that constitutes: 1. Works within the meaning of the Act on Copyright and Related Rights or subjects of related rights, as well as subjects of industrial property rights within the meaning of the Industrial Property Law Act (e.g., trademark), in the case where the User

making them available via the Service is not entitled to use them in a manner enabling posting in the Service; 2. Violation of personal rights of natural or legal persons within the meaning of the Civil Code Act (e.g., providing false information about a natural or legal person, posting an image of a third party without their consent); 3. Violation of applicable law, including public incitement to hatred based on national, ethnic, racial, religious differences or lack of religious denomination, commission of a crime or misdemeanor, as well as offending religious feelings within the meaning of the Penal Code Act; 4. Violation of other rights of third parties. D. Unless explicitly provided otherwise, the User is not entitled to any remuneration for posting Content in the Service. E. The Operator reserves the right to remove Content it deems illegal. The Operator does not conduct prior or ongoing control of posted Content, but may block or remove Content after receiving information from third parties. F. In the event that, as a result of the User posting given Content within the Service, a violation of third-party rights or applicable law occurs, or damage is caused to a third party by the User, the User is obliged to cover the damage incurred by Tutlo in connection with this violation. 

XVII. Personal Data Protection 

A. Users' data – to the extent they constitute personal data within the meaning of legal provisions – are processed by the Operator as the data controller. B. Processing of Users' personal data takes place in accordance with applicable legal provisions, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR), as well as these Regulations, the Privacy Policy, and Cookies Policy. C. Providing personal data by the User is voluntary, but necessary to set up an Account, use Services, and conclude and execute the Agreement. D. Detailed information regarding personal data protection can be found on the Operator's website at: 

https://tutlo.com/pl/ochrona-danych-osobowych/. 

XVIII. Complaints 

A. The User is entitled to file a complaint related to the provision of the Service by the Operator. A complaint may be filed: * in writing to the address: Tutlo Spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, 42 Nowogrodzka Street, apartment 501, 00-695 Warsaw, * electronically to the email address: kontakt@tutlo.pl, * in any other way enabling the Operator to familiarize itself with the content of the complaint. B. A complaint notification should contain the User's data and a description of the raised objections. C. The Operator, no later than within 14 days from the date of receiving the complaint, will respond to the filed complaint and inform the User of further proceedings. If the complaint is justified, the Operator will inform the User of the proposed method of its resolution. If the Operator finds it necessary to supplement the complaint, the Operator will immediately contact the User. D. If the complaint is not accepted, the User may turn to the municipal or district consumer ombudsman. Free information is provided by telephone, email, or directly at the ombudsman's office. The address and telephone number of the appropriate ombudsman can be found on the website of the relevant District Starosty or City Hall, as well as on the website of the Office of Competition and Consumer Protection (UOKiK). 

XIX. Out-of-court Dispute Resolution

A. Use of out-of-court means of handling complaints and pursuing claims is voluntary. The following provisions are informative in nature and do not constitute an obligation of the Operator to use out-of-court dispute resolution methods. B. The Consumer has the right to use out-of-court means of handling complaints and pursuing claims. Detailed information regarding the possibility of using out-of-court means of handling complaints and pursuing claims and rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection. 

XX. Withdrawal and Termination of the Agreement 

A. The Client may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Operator within 14 days from the date of its conclusion. The User may send a declaration of withdrawal from the Agreement in documentary form. B. The Client may submit a declaration of withdrawal from the Agreement in any form, e.g.: * sending it in documentary form to the email address: kontakt@tutlo.pl, * sending it to the Operator's address: 42 Nowogrodzka Street, apt. 501, 00-695 Warsaw, * in any other way enabling the Operator to familiarize itself with the content of the declaration of withdrawal from the Agreement. * Note: The withdrawal declaration must be submitted within 14 days from the day of concluding the Agreement. C . The Client may use the withdrawal declaration form template located on the Service's website. D. The withdrawal template constitutes Attachment No. 1 to the Regulations. Using the template is not necessary for effective withdrawal from the Agreement. E. The Client has the right to terminate the Agreement on conditions indicated in the Agreement. The User submits declarations of termination of the Agreement to the Operator in any form, e.g.: * sending them in documentary form to the email address: kontakt@tutlo.pl, * sending them to the Operator's address: 42 Nowogrodzka Street, apt. 501, 00-695 Warsaw, * in any other way enabling the Operator to familiarize itself with the content of the declaration. F. The Operator may establish in every Agreement a minimum duration of obligations resulting from the Agreement within the meaning of Art. 12 item 1 point 17 of the Consumer Rights Act, of which it informs the User in the content of the Agreement made available for inspection before its conclusion. G. The Agreement cannot be terminated before the expiry of the minimum commitment time of the User referred to in the Agreement. The minimum commitment time referred to in the preceding sentence does not apply where generally applicable legal provisions state otherwise, and in particular Art. 746 of the Civil Code. H. Valid reasons referred to in Art. 746 § 3 of the Civil Code are understood in particular as the User's long-term illness or loss of job or source of income. 

XXI. Provisions Concerning Business Users 

A. This point of the Regulations applies exclusively to Business Users and Users using the Service based on an agreement concluded with a Business User. B. Use of Services is defined by the agreement concluded between Tutlo and the Business User, with the reservation that in matters not regulated in the Agreement, provisions of these Regulations apply. C. The following points of the Regulations do not apply to agreements concluded with a Business User: VII, X, XV, XVI, XVII, XX, and Attachment No. 1. D. Registration of a Business User or a User using the Service based on an agreement concluded with a Business User is performed by the Operator in accordance with data and information obtained from the Business User, unless the concluded agreement states otherwise.

XXII. Final Provisions 

A. These Regulations are effective indefinitely from October 28, 2025. B. Information about a change in Regulations will be provided via email correspondence or by providing clear and explicit information on the Service's pages, in both cases with at least 14 days' advance notice. C. The Operator reserves the right to change these Regulations for the valid reasons indicated below: 1. change of company name, legal form, identification numbers, address data, or contact data; 2. editorial changes; 3. if a change in the Regulations is necessary due to a change in generally applicable legal provisions – appropriately in this necessary scope; 4. fulfillment of an obligation resulting from a final court judgment or administrative authority decision; 5. necessary changes resulting from User security reasons, including those aimed at preventing use of the Service in a manner contrary to the law or these Regulations; 6. introduction of significant changes in the functioning of the Service, including those related to technical or technological progress, covering changes in the Operator's systems. D. The Operator reserves the right to make changes in the functioning of the Service, including Services, which are not necessary to maintain their conformity with the Agreement and do not lead to its change, when this results from: 1. improvement or change of existing functionalities, improvement of the operation of the Service and/or Services, in particular by changing the layout, modifying lesson content, exercises, and removing selected elements; 2. editorial changes related to the necessity to correct or remove errors; 3. changes in algorithms influencing User behavior and engagement; 4. improvement of security which does not impact conformity with the Agreement, including in particular so-called patching of exploits and bugs. E. The Operator will inform Users via email, a message displayed within the Service, or a push notification about changes made referred to in point XXII.2 of the Regulations. If a change to the Service or Services significantly and negatively affects access to them, the User is entitled to rights provided for in generally applicable legal provisions. F. A User who does not accept changes introduced in the Regulations regarding free services is entitled to terminate the Agreement within 14 days from the day of receiving information about the change in Regulations. G. For paid services active before the day the new Regulations enter into force, provisions of the Regulations in the existing wording apply. H. The Regulations and Agreements are subject to Polish law. I. In matters not regulated in the Regulations, provisions of the Act on Providing Services by Electronic Means, the Civil Code, and other mandatory legal provisions apply.

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